MESSAGE REGARDING CORONAVIRUS (30TH SEPTEMBER 2020)

The second wave of COVID-19 lockdown is with us, some of our staff are still furloughed and all remaining staff are still working from home to avoid public transport but also to continue to save carbon through reducing all forms of travel. The information below explains what our current status is:


  • We are currently not taking new grant applications by phone, but we are still accepting applications through this website 

  • New grant applications will continue to be processed, which includes us undertaking all necessary checks to obtain relevant permissions and verify eligibility, we will then progress the application to assess what energy efficiency measures are viable. 

  • If viable measures exist, the grant application will be progressed to have a Whole House Assessment undertaken.  There is a considerable backlog of assessments to be progressed as virtually none were possible between 24th March and end of June.  Please be patient if you do not hear from us - we will arrange an assessment for you but these are taking place strictly in order of application

  • Any assessments or installations that were postponed will receive priority. 

  • Homes which have been assessed, will have their proposals produced and, if accepted, will then be placed into a queue to be booked for installation.

  • Customers who have an issue with a heating system which we have previously installed, can obtain assistance by going direct to the manufacturers’ website in the first instance, as they provide the product warranty (see below), failing that please email: operations@happyenergy.co.uk

  • All routine service and installation work is on hold.

Due to the large back of applications and works, we would ask that all contact continues to b e made via email, which will enable us to respond to people in the order in which they contact us and to identify and support any vulnerable customers who may be most in need. 

If you enquiry is a genuine emergency, please use one of the following email addresses:

Someone will respond as soon as they are able, for genuine emergencies, but please be patient.

Thank you for your support and understanding.


Further contact details for customers who have an issue with their heating system:


Worcester Bosch support 0330 123 3366

Ideal Boilers support 01482 498 663

Firebird support 01752 691 177

EPH Controls 01933 626 396

 

HEAT THE HOME COUNTIES

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Market Street, Bracknell

©2020 by HEAT the Home Counties a registered trademark of Happy Energy Solutions Ltd.
Company Number 08487950 | Registered Office - Lowin House, Tregolls Road, Truro, Cornwall, TR1 2NA