MESSAGE REGARDING CORONAVIRUS (5TH JANUARY 2021)
WE ARE RECEIVING LARGE NUMBERS OF APPLICATIONS DUE TO THE GREEN HOMES GRANTS FUNDING ANNOUNCEMENTS - WE ARE NOT BE ABLE TO RESPOND TO ENQUIRIES FOR GREEN HOMES GRANT QUOTATIONS - APOLOGIES
CLICK HERE TO APPLY FOR A GREEN HOMES GRANT VOUCHER
The anticipated second wave of COVID-19 is very much with us, and we are now in the middle of another National Lockdown. Some of our staff are furloughed and our remaining staff are still working from home to avoid public transport but also to continue to save carbon through reducing all forms of travel. The information below explains what our current status is:
We are currently not taking new grant applications by phone, but we are still accepting applications through our website -
New grant applications will continue to be processed, which includes us undertaking all necessary checks to obtain relevant permissions and verify eligibility, we will then progress the application to assess what energy efficiency measures are viable.
If viable measures exist, the grant application will be progressed to have a Whole House Assessment undertaken. An Assessment will only take place based upon a specific criteria whilst there are any Lockdowns or Tier Restrictions in place There is also a considerable backlog of assessments still to be progressed from the previous lockdowns etc. PLEASE be patient if you do not hear from us - we will arrange an assessment for you, but these are taking place strictly in order of application, priority and prevailing COVID conditions.
Homes which have been assessed, will have their proposals produced and, if accepted, will then be placed into a queue for final compliance check to be undertaken and, if passed, to be booked for installation - all subject to COVID restrictions and priority criteria.
Customers who have an issue with a heating system, which we have previously installed, can obtain assistance by going direct to the manufacturers’ website in the first instance, as they provide the product warranty (see below), failing that please email:
All routine service and remedial works are on hold.
Due to the large back of applications and works, we would ask that all contact continues to be made via email, and only in response to a request from us, which will enable us to respond to people in the order in which grant applications were made and to identify and support any vulnerable customers who may be most in need.
If your enquiry is a genuine emergency (leak, no heating and hot water), which needs to be addressed during COVID restrictions, please use one of the following email addresses:
for customers who have not yet had an assessment
for customers who have already had an assessment or installation
for any other matter
Someone will respond as soon as they are able, but please be patient.
Thank you for your support and understanding.
Further contact details for customers who have an issue with their heating system:
Worcester Bosch support 0330 123 3366
Ideal Boilers support 01482 498 663
Firebird support 01752 691 177
EPH Controls 01933 626 396